This report contains forward-looking This impact report contains forward-looking efforts to help with response and prevention of fully described in Twilio’s most recent filings statements within the meaning of the federal crises. You should not rely upon forward-looking with the Securities and Exchange Commission, statements securities laws, which statements involve statements as predictions of future events. including its Form 10-Q for the quarter ended substantial risks and uncertainties. Forward-looking September 30, 2020 filed on October 29, 2020. statements generally relate to future events or our The outcome of the events described in these Further information on potential risks that could future financial or operating performance or social forward-looking statements is subject to known affect actual results will be included in the impact and governance goals and expectations. and unknown risks, uncertainties, and other factors subsequent periodic and current reports and In some cases, you can identify forward-looking that may cause Twilio’s actual results, performance, other filings that Twilio makes with the Securities statements because they contain words such as or achievements to differ materially from those and Exchange Commission from time to time. “may,” “can,” “will,” “would,” “should,” “expects,” described in the forward-looking statements, “plans,” “anticipates,” “could,” “intends,” “target,” including, among other things: adverse changes Forward-looking statements represent Twilio’s “projects,” “contemplates,” “believes,” “estimates,” in general economic or market conditions; the management’s beliefs and assumptions only as “predicts,” "forecasts," “potential,” or “continue” or impact of COVID-19 on Twilio and its employees, of the date such statements are made. Twilio the negative of these words or other similar terms customers, and partners; Twilio’s ability to influence undertakes no obligation to update any forward- or expressions that concern our expectations, organizations, customers, and partners to works looking statements made in this report to reflect strategy, plans or intentions. Forward-looking towards common social impact goals; and the events or circumstances after the date of this report statements contained in this report include, but impact of social and environmental factors beyond or to reflect new information or the occurrence of are not limited to, statements about: Twilio’s Twilio’s control, including racial injustice, social unanticipated events, except as required by law. ability to achieve its social impact and governance unrest, natural disasters, and similar events goals, the impact on Twilio and its customers and partners related to COVID-19, Twilio’s expectations The forward-looking statements contained in regarding its ESG and DEI programs and initiatives, this report are also subject to additional risks, and the future outlook for Twilio’s continued uncertainties, and factors, including those more