2020 challenged us - as humans, as businesses, as Even though everyone was impacted by the A letter leaders, as members of communities- more than pandemic in their personal lives and work lives, our any other year in my memory. People around the employees prioritized the health and wellbeing of from world felt the impact of the public health crises others. Through our employee impact program, and the economic downturn caused by COVID- WePledge 1%, Twilions gave 1 percent of their 19. A record number of natural disasters shined a time, income, or equity to causes they care our CEO spotlight on the global climate crisis. Here in the about. In 2020, we open-sourced the WePledge U.S., we faced an unprecedented reckoning with 1% program and recruited Okta, Atlassian, and systemic racism and a historic election. Despite Zoom to join us in partnership with Pledge 1%. all of these challenges, 2020 also showed how connected our world is and how giving back is I’m also proud that we took a stand as an anti-racist critical to each of us surviving and succeeding. company and built clear goals and processes to hold ourselves accountable for making progress I have always believed that businesses have a in 2020. We increased the representation of responsibility to give back to our communities women, Black, and LatinX employees. We and be good neighbors. Investing in social impact invested in building tech careers and engaging becomes even more critical when times are voters in historically marginalized communities. tough, and 2020 certainly put businesses to the test. This is why, when I reflect on 2020, one of We believe the world should be a better place the things I’m most proud of is how Twilio’s social because our company is in it, and this report gives impact division, Twilio.org, our impact customers, you the data and the stories to show how we and our employees rose to the challenge. Our focused our assets to do good. Thank you to every Twilio.org customers built communications to one of our employees, customers, and partners distribute emergency food supplies, notify people who “drew the owl” this year to help each other. exposed to COVID-19, and connect doctors with This is who we are. We care, and then we build. patients over video. Because we had invested heavily in building social impact programs since our founding, Twilio was ready to help the nonprofits, healthcare institutions, schools, and JEFF LAWSON (HE/HIM) local governments transform physical services — to digital and meet increased demand. CEO & CO-FOUNDER, TWILIO