Measuring our progress Every connection makes an impact 2020 was a record year for Twilio’s social REPRESENTATION impact. We supported nonprofits to scale programs with Twilio products, activated our employees to create change, funded innovative nonprofits and social enterprises, and improved the representation of women, Black, and 38.7% 5.5% 6.5% LatinX employees. Here are our key results. of employees of U.S. employees of U.S. employees identified as female identified as Black identified as LatinX (+6 pts) (+2 pts) (+1 pt) PRODUCT PEOPLE CAPITAL 266M 6,073 7,871 $1.1M $32M $57M in grants, in all-time people social impact volunteer hours donated to product credits, grants, product helped by social organizations logged by Twilio charitable causes and discounts credits, and impact organizations using Twilio products employees through by Twilio provided to impact discounts using Twilio to do good WePledge 1% employees organizations provided to impact organizations