Impact Area 03 Increasing access to opportunity 71 million people are expected to be Aligning our resources with our values Systemic inequities continue to perpetuate pushed into extreme poverty in 2020. In 2020, we granted a total of $400,000 cycles of poverty. Even before the global Many of Twilio.org’s impact partners are finding through our Impact Fund to organizations Building economic crisis that accompanied the innovative ways to help connect people to working to help underrepresented people, pandemic, many people were already struggling critical resources through digital engagement— including Black and LatinX people and veterans better lives to find sustainable employment, supply regular for example social service organizations are become developers—YearUp, Black Girls meals to their families, and access benefits. helping individuals apply for benefits using Code, NPower and Smash. All proceeds from We believe economic opportunity is essential chatbots, improving attendance rates for court the Ask Your Developer book, authored by Our Goal: to building a just and equitable society. and case appointments with SMS reminders, Twilio co-founder and CEO Jeff Lawson, are Connect people at risk and connecting youth with mentors over also being donated to these organizations. with the resources they Why we focus on quality of life video. These use cases demonstrate how need to build better lives In the U.S., 20 percent of school aged connecting individuals to vital services can be These grants brought our total Impact children live in poverty and 21 percent of faster, more effective, and more equitable with Fund donations and investments for the total population access government increasing digitization. In 2020, we supported 2020 to $6 million and our all-time giving assistance benefits each month. Globally, 5,198 customers using Twilio technology. from the Impact Fund to $16 million. 5,198 organizations using Twilio products $400K granted to 4 organizations through our Impact Fund