DEI spotlight Where we're headed Developing targeted goals As a small but growing company, Twilio is in a unique position to embed diversity and inclusion from the ground up. We started by redefining how we track demographic representation across our workforce. In the past, we have tracked and set goals based on the combined representation of underrepresented populations. However, moving forward, we will track and measure progress against goals for representation by specific demographic groups. At a global level, this includes women, people with disabilities and LGBTQ+ individuals; and in the U.S., this includes Asian, Black and LatinX representation, as well as veterans. We are using these specified demographics to better understand where we are today in order to create actionable next steps going forward. For example, in 2021, one of our company- wide BPMs is to increase the representation of U.S. Black employees at the director level.