Customer spotlight Millions of people in the U.S., who struggle to pay like SMS and Autopilot. Texting, once seen as percent more calls in one week. The BDT team for food, housing, and healthcare, are eligible supplemental to BDT’s mail programs, is now a knew they’d have to act quickly to accelerate for public benefits but aren’t currently enrolled prominent strategy, critical for increasing client their scale-up plans. In just a few weeks, BDT Transforming in public programs. Benefits Data Trust (BDT) follow-through rates and generating cost savings for increased their staff by almost 25 percent and leverages data, targeted outreach, policy change, the organization. In late 2019, BDT even launched invested in more Twilio-powered hotline phone access to social and new technologies to inform individuals about a pilot chatbot program in partnership with the numbers for their partners to share with clients. their eligibility and connect them to benefits. College Board to help students complete the Free Application for Federal Student Aid (FAFSA). There are still billions of dollars on the table in benefits Since 2005, BDT has submitted more than 1 unclaimed government benefits. Moving forward, million applications and secured $7.5+ billion When COVID-19 hit, the U.S. economy lost BDT will continue to leverage communications Benefits Data Trust runs scalable, in benefits and services for eligible people. As 22 million jobs between March and April of technology to drive innovation, and ensure data-driven initiatives to connect 2020 began, BDT was already embarking on an 2020—more than the Great Depression and the that millions of Americans are able to survive people in need to benefit programs ambitious plan to scale its services and expand Great Recession combined. In the Philadelphia and thrive during these challenging times. communications channels through Twilio products area alone, BDT’s contact center answered 800 Twilio’s cloud communications TROOPER SANDERS (HE/HIM) platform for texting has been — instrumental to BDT's progress in CHIEF EXECUTIVE OFFICER (CEO), helping to reach more people in BENEFITS DATA TRUST need more efficiently, and in a more personalized way. Twilio has been a great partner in working with us to provide technical solutions to social issues and accelerating delivery of those solutions to key markets.” Social Impact Heroes: Twilio customers and grantees leading in helping people build better lives